Shipping policy

Shipping Policy

Order Processing

Orders are processed within 2–4 business days after confirmation
Orders are not processed on Sundays or public holidays
You will receive a confirmation email once your order is shipped

Shipping Within India

We currently ship across India only
Delivery typically takes 4–7 business days after dispatch, depending on your location
Shipping charges are calculated at checkout

Cash on Delivery (COD)

We offer Partial COD
₹100 advance payment is required to confirm the order
₹50 COD handling fee is applied

Order Tracking

Once shipped, you will receive a tracking link via email or SMS
Tracking details may take up to 24–48 hours to update

Delays

Delivery may be delayed due to:

Courier issues
Weather conditions
High order volumes

We are not responsible for delays caused by courier partners, but we will assist you in tracking your order.

Incorrect Address / Failed Delivery

Please ensure your shipping details are accurate
If an order is undelivered due to incorrect address or refusal, re-shipping charges may apply

Contact

For any shipping-related queries, contact:
orders@roohcrystals.com